There are no hidden gotchas or unexplained costs. All payments to Melon Development are done via invoice that outlines each detail and service for your project. If you have a question about a charge or want to add an extra service, it's as easy as just asking.
Accepted Payment Methods
Credit Card and ACH Payments are processed by QuickBooks. Melon Development never sees your payment details or banking information.
Billed automatically 3 days before the beginning of the month, to ensure uninterrupted service and optimal uptime. You'll receive an email to the address associated with your Client Account.
Development orders, being larger, are a bit more complex. When we provide you an estimate for your full order, we'll use the value to calculate your Retainer Payment.
What's a retainer payment?
This payment reserves our development team for the beginnings of your project. It ensures that the foundations of your project are established in a timely manner.
How much is my retainer payment?
This varies based on the value of your project, but it varies between 10 - 50% of your estimated total. When we bill for development costs, your retainer balance is used before any payment is ever owed by you. Once your retainer payment runs out, development continues as long as you keep current on any bills.
What if I can't pay?
You get a copy of all the source code you've paid for already. We determine a client to be in default when they go 2 weeks without payment. Any unpaid, already completed work will be reused in other client work or will be put up for auction.
We’re extremely transparent with all billable work that we do on your projects. Starting on November 1st 2018, all hourly-rate orders will be provided reports of how time on your project was spent.
Billable time is always rounded up to the nearest hour.
At Melon Development, we believe in Fair Billing. We'll never charge you for work on your project that didn't happen, even if we quote you for it.
For example, if we quote your development work to be $150, but the developer finishes it faster then the expected time, your final invoice will be much cheaper then the quote. In the event of an unmet delivery timeline, we'll reimburse your account either fully or partially depending on the project.
We meet deadlines for your projects, and we expect the same from our clients for payments. In the event that your invoice goes overdue, a late fee will be assessed for each day your payment is late.
When an invoice goes overdue, a fee of 20% of your invoice balance will be incurred due to the late payment. This is a one-time fee that is only assessed on the first day.
For each day an invoice is overdue, an additional fee of 5% of your invoice balance will be incurred.
We want to work with you. If the due date given to you at the time an invoice is sent doesn't work for you, please let us know. We also accept partial payments toward open invoices, as well.
Declined Payments & Chargebacks
If your payment for an invoice fails to clear, or a dispute is made against a completed payment, you become liable for all costs we incur in re-acquiring your payment. In the event of a declined payment, a Declined Payment Fee will be assessed to your invoice for 10% of your invoice balance (no less than $10USD). In the event of a chargeback, a Chargeback Handling Fee will be assessed to your invoice for 20% of your invoice balance (no less than $20USD).
In the event that a declined payment or chargeback is resolved in our favor, we will reimburse you for the extra fees as account credit to be used toward your next order upon full repayment of the invoice in question.
Please check the service you ordered below for our policy on refunds.
Web Development: No refunds are available due to the nature of these services, however, speak to us within 60 days of your project being completed for free fixes and support with your product.
Branding and Design: No refunds are available due to the nature of these services.
Server Management: Refunds for your subscription are available within 7 days of initial payment. You can upgrade or downgrade your plan at anytime in exchange for account credit.
Brand Management and Community Management: You can cancel at anytime. Just let us know during your billing period and your services will not renew at the end of your current billing cycle.
Map Development: No refunds are available as Melon Development contracts out your work to 3rd parties. However, speak to us within 7 days of your project being completed for free minor changes and support with your product.
Plugin Development: No refunds are variable due to the nature of these services, however, speak to us within 60 dats of your project being completed for free fixes and support with your product.